Where are you located?

We are currently located in the Crown Heights section of Brooklyn, NY. When you schedule a private in-person session with us, you will be invited into our safe and sacred space. You will be given the address and directions once you've booked and confirmed your appointment. We do not accept walk-ins. Please call ahead if you have any questions. 

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​Where do you source your ingredients?

We source all of our ingredients from many locations. We use local ingredients when possible. Our products themselves are not certified organic, but we use certified organic ingredients and will indicate otherwise.

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Are all of your products handmade?

Yes. Each product is made by hand in small batches and infused with love.

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How long will it take to receive my product?

Orders are processed Monday - Friday and are usually shipped within 72 hours or on the next business day. Our products are all handmade, and sometimes our productions process takes a bit longer. You will receive an order and shipping confirmation email so you can track your order. Most orders are received within 5 - 10 days from ordering. We do not ship on Saturdays, Sundays, or holidays. 

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Are your products cruelty free?

Yes we are 100% cruelty free and we do not support animal testing. We test all of our products on ourselves and a reliable group of people for safety and potency before they are released. 

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What is your refund & cancellation policy?

 Returns: 

Orders can only be cancelled or modified if they have not yet been processed for shipping. Please note a 10% restocking and payment processing fee will be charged for all orders that are cancelled. Shipping charges will not be refunded once order is placed. This charge is used to cover our fees incurred by processing electronic payments.

 

Due to the handmade nature of our products, we cannot accept returns or exchanges. This policy ensures the freshness and potency of our products. However, we want you to love your products as mush as we do, so if you are unsatisfied in any way please contact us as soon as possible so that we can find an agreeable solution.

 

Additional Non-Returnable and Non-Refundable Items:

Gift cards, shipping charges. 

 

Cancellations: 

We understand that unanticipated events happen occasionally in everyone's life. In our desire to be effective and fair to all clients, the following policies are honored: 

 

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice, you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

 

No-Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show" and will be charged for their "missed" appointment.

 

Late Cancellations
Late cancellations will be considered a "no-show". Exceptions will only be made in extraordinary circumstances.

 

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, we will then determine if there is enough time remaining to start a treatment. 

 

Regardless of the length of the treatment actually given, you will be responsible for the full session. Out of respect and consideration to our practitioners and other clients, please plan accordingly and be on time.

 

Can I purchase a gift certificate for someone?

Absolutely! You can purchase a gift certificate here. To go back to our homepage after purchasing, click the back button on your web browser or mobile device.

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We look forward to serving you!